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Disclosure Guide

Here is some key information you need to know to help you understand what type of advice I can give you, so that you can make an informed and confident choice when engaging me.

Details About Me And My Financial Advice Provider

I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.

Full Name: Kanav Sehgal

Phone: 0212428200

Email: kanav@infinityloans.co.nz

FSPR Number: FSP1002866

My Financial Advice Provider below is authorized to operate under the license held by Infinity Financial services Limited.

Name of Financial Advice Provider:

Infinity Financial Services Limited T/A Infinity Loans

FSPR Number: FSP771539

Phone: 0212428200

Email: kanav@infinityloans.co.nz

Licensing Information

We operate under a current license issued by the Financial Markets Authority in the name of Kiwi Adviser Network.

Providers I Work With

ANZ, ASB, BNZ, Westpac, Kiwibank, ASAP Finance, Avanti, Base Corp, Cooperative Bank, CMFL, Bank of China, Bluestone, China Construction Bank, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, Pepper Money, Plus Finance, Prospa, Resimac, SBS, TSB, AIA Go Home Loans, Pallas Capital, and Southern Cross Partners.

We do not provide financial advice services relating to :

  • Legal or estate planning (e.g. wills, trusts, contracts, etc.)
  • General Insurance advice
  • Personal Insurance advice
  • Investment products (e.g. shares, bonds, managed funds, KiwiSaver, etc.)

You will need to consult an appropriate specialist if you would like advice on the above.

Commissions Or Other Incentives

I may receive commissions at settlement from the relevant lender if you choose to take out a mortgage following my advice. The commissions are between .55% and 1% of the initial mortgage balance or amount funded. I may/will also receive .15% to .20% of the mortgage balance on each anniversary.

The commission I receive is shared with Infinity Financial Services Limited for providing me with compliance support, training, and back-office support.

Conflicts of Interest

I get paid commissions by lenders when a mortgage settles and in some cases at the mortgage anniversary each year.

I ensure that I priorities your interests by following an advice process that considers your circumstances and goals. I research suitable products and providers to ensure the advice meets your needs.

I also undergo annual training on how to manage any conflicts of interest and record any conflicts in a register that we review and manage.

Infinity Financial Services Limited is subject to a yearly audit and compliance reviews to ensure we meet our obligations while doing right by our clients.

Fees & Expenses

Generally, you won’t be charged any fees for the financial advice I provide to you. This is possible because, on settlement of a loan, the lender usually pays commission to me [which is explained in the commission section of this Disclosure Guide]. Any exceptions to this general position are explained below. If these exceptions apply to you, I will let you know.

One-off fees 

I may charge you a one-off fee if the following occurs: 
(a) If you request that I provide financial advice and I do not receive a commission from the lender, I may charge you a one-off fee. Any such fee would be agreed and authorized by you in writing before I complete the services and would be based on an estimate of the time spent providing the advice. This may arise in the rare event that you request that I provide services in relation to either a product that is offered by a lender that I do not hold an accreditation with, or a product that is outside my usual arrangements with my approved lenders.
(b) Commission must be repaid: If you make certain changes to your loan, the lender can require me to repay to them the commission I received for your loan – this is called a ‘clawback’ and can be up to 100% of the commission. If this occurs, I may charge you a one-off fee. Set out below are the circumstances in which this would apply and the fee that would be charged to you.

Changes that trigger a clawbackRelevant time periodAmount & calculation of one-off fee
Your loan is fully or partially repaid, or the terms materially changed.The changes occur in the 28-month period following drawdown of your loan.Generally, no more than $5,000 (plus GST, if any). Calculated based on a rate of $250 (plus GST, if any) per hour of my time spent providing advice to you in connection with the applicable loan. The fee would not exceed the amount of commission that needs to be repaid to the lender

You will be invoiced for any one-off fee and will be given 30 days to make payment.

Adviser fee

Some lenders charge a fee which is capitalized (or added) to the amount of your loan. This fee is normally calculated as a percentage of your loan at drawdown but can be a flat fee. Please see tables 1 & 2 at the back of the guide for further information.

Other Fees

Home Loans Infinity Loans will charge a fee of $3000 for home loans we get approved for you, but you decide not to proceed with it because you decide to go to another lender, your approval has lapsed without you availing the loan or for non-disclosure of key information. These fees are to compensate for the work we have done to get the loan approved. We will charge the full commission amount that we would have received from the lender if after your loan is approved you decide to go to another adviser or approach the lender directly for disbursement.
If following payment default by you we undertake enforcement action we may charge you for all costs and solicitor’s fees and disbursements (on a solicitor and own client basis) and debt collection agency fees and disbursements and the costs and disbursements of process servers and any agents required to assist with such enforcement action.


If you are not satisfied with my service, you can make a complaint through the following methods:

  • By logging into the Trail client portal and pressing on the “Make a Complaint” button on the bottom right of the page.
  • By contacting me directly
  • By sending an email to IFSO on info@ifso.nz

Once we receive a complaint, we follow an internal procedure to ensure we address the issue. Our process will:

  • Acknowledge your complaint within 2 working days. 
  • Inform you how we will address the complaint.
  • Gather any information that will help us resolve the complaint.
  • Aim to resolve the complaint within [10 of days to resolve the complaint] working days. 
  • If we cannot resolve the complaint within this timeframe, we will update you regarding the next steps.

If you are not satisfied with how we addressed or resolved your complaint, you can contact the [IFSO]. They are an independent dispute resolution service that costs you nothing to use and will help us resolve any disagreements or finalize outstanding complaints. Their contact details are:

0800 888 202
P: 04 499 7612
F: 04 499 7614

Our Duties And Obligations To You

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct
  • Give priority to the clients’ interest and
  • Exercise care, diligence, and skill and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Your Next Review

Going forward I will contact your 30 days before your next mortgage renews, asking if you would like a meeting to discuss this refix. If your financial position changes or you would like advice relating to your mortgage at any time, please get in touch with me.


I, Kanav Sehgal, am bound by the duties of the Financial Markets Conduct Act to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct
  • Give priority to the clients’ interests and
  • To exercise care, diligence, and skill regarding the advice we provide and Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct

Reliability History

A reliability event is something that may materially influence your decision on seeking advice from Infinity Financial Services Limited or from me. Some examples of reliability events are legal proceedings against me or if I had been bankrupting in the last four years.
Neither Infinity Financial Services Limited nor I have been subject to a reliability event.